At DASH RACEGEAR, we strive to provide exceptional service to our customers. However, we understand that there may be instances where you feel the need to make a complaint. We value your feedback and take all complaints seriously. To ensure a smooth and efficient resolution, we have established a complaints process that we follow diligently. Please read the following steps to understand how to make a complaint:

Step 1: Contact Us

If you have a complaint, we encourage you to reach out to us as soon as possible. You can contact our customer service team by sending an email to info@dashracegear.net. Please provide detailed information about your complaint, including any relevant order or transaction details. This will help us investigate the matter thoroughly.

Step 2: Complaint Assessment

Once we receive your complaint, our dedicated team will assess the issue and gather all the necessary information. We aim to complete this assessment within 48 hours of receiving your complaint. During this time, we may contact you for additional details or clarification if needed.

Step 3: Resolution

After assessing your complaint, we will work towards finding a fair and satisfactory resolution. Our team will carefully consider all the facts and strive to address your concerns in a timely manner. We are committed to resolving complaints within 7 business days from the date of receipt.

Step 4: Communication

Throughout the complaints process, we will keep you informed about the progress and any actions taken to resolve the issue. We will communicate with you via email or phone, depending on your preferred method of contact. Our goal is to ensure transparency and provide updates at each stage of the process.

Step 5: Escalation

If, for any reason, you are not satisfied with the resolution provided, you have the option to escalate your complaint. You can request a review by a senior member of our team or ask for your complaint to be forwarded to our management. We will make every effort to address your concerns and find a suitable resolution.

Step 6: Feedback

At DASH RACEGEAR, we value your feedback and strive to continuously improve our services. After your complaint has been resolved, we encourage you to provide feedback on your experience with our complaints process. Your feedback will help us identify areas for improvement and ensure that we maintain the highest standards of customer satisfaction.

We hope that you never feel the need to make a complaint, but if you do, we assure you that we will handle it with utmost care and professionalism. Our aim is to resolve any issues promptly and to your satisfaction. Thank you for choosing DASH RACEGEAR.